1. About Us
Property Assist is a property inspection services business operated by Shannon Welch, based in Australia and servicing clients across Western Australia and the East Coast of Australia.
Contact: Property Assist Email: [email protected]
Website: www.propertyassistwa.com.au
2. Our Commitment to Your Privacy
We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it.
3. Information We Collect
When you interact with our website or submit an enquiry, we may collect the following personal information:
- Full name
- Email address
- Phone number
- State/location
We collect this information when you fill out a contact form, make an enquiry, or otherwise communicate with us through our website.
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide our services
- Send you relevant updates, service information, and marketing communications (where you have consented)
- Improve our website and services
- Comply with legal obligations
We will not use your information for any purpose that is incompatible with the reason it was collected, without your consent.
5. Third-Party Tools and Services
To operate our website and deliver our services, we use the following third-party tools which may collect or process your data:
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data such as pages visited, time on site, and device type. This data is processed by Google and subject to Google’s Privacy Policy.
Meta (Facebook) Pixel
We use the Meta Pixel on our website to measure the effectiveness of our advertising on Facebook and Instagram, and to show relevant ads to people who have visited our site. Meta may collect browsing behaviour data. This is subject to Meta’s Privacy Policy.
TikTok Pixel
We use the TikTok Pixel to track conversions from our TikTok advertising and to improve the relevance of ads shown to users. This is subject to TikTok’s Privacy Policy.
CRM (Customer Relationship Management System)
Information you provide through our contact forms may be stored and managed in our CRM platform to help us respond to and manage client relationships. Access to this data is restricted to authorised Property Assist team members only.
6. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and to support our analytics and advertising tools listed above.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.
7. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Third-party service providers (listed above) who assist in operating our website and business, under confidentiality obligations
- Legal or regulatory authorities if required by law
8. Data Storage and Security
Your personal information is stored securely and we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. Our third-party service providers are also required to maintain appropriate security standards.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or out-of-date information
- Request deletion of your personal information, subject to legal obligations
- Opt out of marketing communications at any time by contacting us or clicking unsubscribe in any email
To exercise any of these rights, please contact us at [your email address].
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Website: www.propertyassistwa.com.au
This Privacy Policy applies to personal information collected through the Property Assist website and contact forms.